Mystery Client Program

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Our Mystery Client Security Evaluation Program is specifically designed to assess how your security vendor responds to emergencies and various situations while representing your store. Through discreet, real-world interactions, we utilize our mystery client services to evaluate the security vendor, observing, documenting, and interacting with them.

Program Includes:

- Secret-shopper style evaluations of response times and follow-up procedures

- Assessment of security techniques

- Knowledge of the law and store policy

- Review of professionalism, communication skills, and industry knowledge

- Analysis of how security solutions are presented to potential clients

- Assessment of staff knowledge regarding licensing, training, and services offered

- Detailed report outlining strengths, weaknesses, and recommendations for improvement

Benefits:

- Enhance professionalism and customer confidence

- Identify training and operational deficiencies

- Gain an independent perspective on your organization's performance through our comprehensive vendor assessment.